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Terms & Conditions

Effective May 2026

Welcome to Perfectly Tailored Tours. By booking a service with us, you agree to the following terms and conditions regarding our cancellation and refund policies.

1. Booking and Payment

All bookings are subject to availability and are only confirmed upon receipt of full payment or a non-refundable deposit as specified at the time of booking.

Rates are quoted in South African Rand (ZAR) unless otherwise stated.

2. Cancellation & Refunds

We operate a strict cancellation policy to manage vehicle scheduling and guide availability. By confirming your booking, you acknowledge the following timeline-based charges:

72 Hours or More Notice 50% Refund
48 to 72 Hours Notice 25% Refund
Less than 48 Hours Notice No Refund

No-Show Policy

If a client fails to arrive at the designated pickup point within 20 minutes of the scheduled time without prior notification, the booking will be treated as a "No-Show" and no refund will be issued.

3. "No Refund" Situations

Regardless of notice period, refunds will not be issued for:

  • Changes in weather conditions (unless the tour is deemed unsafe by the operator).
  • Personal reasons resulting in a shortened tour once the service has commenced.
  • Failure to produce required identification or travel documents if requested for specific heritage sites.

4. Rescheduling

Rescheduling requests made more than 72 hours in advance are subject to availability and may incur an administrative fee.

Requests to reschedule made less than 48 hours before the service will be treated as a cancellation and will follow the refund schedule outlined in Section 2.

5. Operator Cancellation

Perfectly Tailored Tours reserves the right to cancel any tour due to unforeseen circumstances (e.g., mechanical breakdown, road closures, or safety concerns). In such cases, clients will be offered:

  • An alternative date for the service.
  • A full refund of the amount paid for that specific service.

6. Liability

Perfectly Tailored Tours, its drivers, and its agents shall not be held responsible for any loss, damage, injury, or delay suffered by the client during the course of the tour, except where such loss is caused by gross negligence. Clients are encouraged to maintain their own travel and medical insurance.

Acknowledgement

Payment of your invoice or deposit constitutes your acceptance of these Terms and Conditions.